Shipping Policy

Shipping Locations

We currently ship:

• Within South Africa
• Internationally on selected items and by arrangement

 

Certain oversized, framed, cased, or fragile items may have shipping restrictions depending on destination and courier availability.

If international shipping is unavailable for a specific product, please contact us and we’ll see what can reasonably be arranged.

Processing Times

Orders are typically processed within:

• 1–3 business days for standard in-stock items
• Additional time for custom framing, special packaging, or large displays

 

Processing times may vary depending on:

• Product type
• Framing requirements
• Courier collection schedules
• Peak periods
• Public holidays
• Special events or auction periods

 

Estimated delivery timelines are provided in good faith but are not guaranteed.

Delivery Timeframes

Estimated delivery times after dispatch:

South Africa

• Major metropolitan areas: approximately 1–5 business days
• Regional or outlying areas: approximately 3–7 business days

 

International Deliveries

Delivery times vary depending on:

• Destination country
• Customs clearance
• Courier services
• Import procedures

 

International orders may take several business days or weeks depending on local conditions and customs processing.

Shipping Costs

Shipping costs are calculated during checkout based on:

• Delivery location
• Product size and weight
• Packaging requirements
• Insurance requirements
• Courier rates

 

Your purchase price excludes shipping costs. Shipping will be quoted separately based on the type, size, fragility, and delivery destination of your memorabilia to ensure it is handled and delivered safely. For oversized, fragile, framed, or particularly valuable items, additional shipping arrangements or quotations may apply.

Packaging Standards

We take great care in packaging memorabilia items appropriately for transit.

Depending on the product, packaging may include:

• Protective wrapping
• Reinforced cartons
• Bubble protection
• Corner protectors
• Foam inserts
• Protective display packaging
• Fragile handling labels

 

Framed and cased memorabilia items receive additional protective packaging due to their fragile nature.

We package items with the same level of care collectors tend to reserve for opening packs of trading cards.

Insurance & High-Value Items

Certain shipments may include shipping insurance at our discretion or as part of the courier service.

For high-value items:

• Signature on delivery may be required
• Additional verification or confirmation may be requested before dispatch
• Delivery may only be made to verified physical addresses

 

Risk & Ownership

Ownership of products transfers to the customer once payment has been successfully received in full.

Risk in the product passes to the customer upon confirmed delivery to the delivery address provided during checkout.

Please ensure that:

• Delivery details are accurate
• Someone is available to receive the parcel where required

 

Delivery Delays

While we work with trusted courier partners, delays may occasionally occur due to:

• Weather conditions
• Public holidays
• Operational disruptions
• Strikes
• Customs delays
• Incorrect delivery information
• Force majeure events

 

MSC Sports Memorabilia is not liable for delays outside of our reasonable control.

We’ll always do our best to assist where possible, though sadly we cannot personally negotiate with traffic, weather systems, or customs officials.

Damaged Deliveries

If your parcel arrives visibly damaged:

• Please notify us within 48 hours of delivery
• Retain all packaging materials
• Provide clear photographs of:
  • The packaging
  • The shipping label
  • The damaged item

 

This information helps us investigate the matter with the courier and, where applicable, insurance providers.

Failure to report damage promptly may affect our ability to process shipping-related claims.

Incorrect Shipping Information

Customers are responsible for ensuring that shipping details provided during checkout are accurate.

MSC Sports Memorabilia is not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to incorrect contact information
• Additional courier charges resulting from incorrect delivery details

 

If an order is returned to us due to incorrect information, additional shipping charges may apply before re-delivery.

International Orders, Duties & Taxes

For international shipments:

• Import duties
• Customs fees
• VAT or local taxes
• Clearance charges

 

may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated.

MSC Sports Memorabilia has no control over customs processes or charges imposed by foreign authorities.

Delivery Refusals & Uncollected Parcels

If a shipment is:

• Refused
• Unclaimed
• Returned to sender

 

due to customer actions or failure to cooperate with delivery or customs procedures, additional shipping and handling fees may apply.

Refunds may be reduced by:

• Courier costs
• Return shipping fees
• Customs charges
• Packaging costs

 

Collection Options

Where applicable, collection arrangements may be available for selected items by prior arrangement.

Collection instructions and requirements will be communicated directly where relevant.

Shipping Restrictions

We reserve the right to refuse shipment of certain items where:

• Delivery risks are excessive
• Courier restrictions apply
• Customs regulations prohibit shipment
• Packaging safety cannot reasonably be guaranteed

 

Policy Updates

We may update this Shipping Policy from time to time to reflect operational, legal, or courier-related changes.

Updated versions will be published on this page and become effective immediately upon publication.

Contact Us

If you have questions regarding shipping, delivery, packaging, or international orders, please contact us through the details provided on our Contact page.