FAQ
The Questions We Get Asked Most Often
Buying memorabilia is exciting. It can also come with a few questions.
Fair enough.
Whether you’re buying your first signed jersey, adding to a growing collection, looking for the perfect gift, or investing in a statement display piece, we want the process to feel clear, straightforward, and trustworthy.
Here are some of the questions we’re most commonly asked at MSC Sports Memorabilia.
AUTHENTICITY & CERTIFICATES
Are your memorabilia items authentic?
Yes.
MSC Sports Memorabilia guarantees that memorabilia sold through our website is authentic. This includes authenticated live signatures as well as unsigned memorabilia authenticated as official MSC Sports Memorabilia collectible pieces.
For full details, please visit our Authenticity Guarantee page.
Do signed items come with a Certificate of Authenticity?
Many signed items include:
- Certificates of Authenticity (COAs)
- Serial numbers
- Supporting provenance documentation
The specific authentication details included with each product will usually be listed on the product page.
What if I have questions about a specific item’s authenticity?
Many signed items include:
- Certificates of Authenticity (COAs)
- Serial numbers
- Supporting provenance documentation
The specific authentication details included with each product will usually be listed on the product page.
PRODUCTS & FRAMING
Are the framed items professionally framed?
Yes.
Many of our framed memorabilia pieces are professionally mounted and presented using display methods designed to protect and enhance the memorabilia.
Framing styles may vary depending on the item and collection.
Will the framed item look exactly like the website photo?
We make every effort to accurately represent products online.
However:
- Colours may vary slightly depending on screens and photography
- Handmade framing can include minor variations
- Certain memorabilia items may differ slightly due to their collectible or unique nature
That said, we promise not to send you something that looks like it was framed during load shedding with a glue stick.
Do you sell unsigned memorabilia?
Yes.
Not all collectible memorabilia needs a signature to hold value or significance.
MSC Sports Memorabilia also offers authenticated unsigned memorabilia, curated display pieces, commemorative collectibles, and official memorabilia collections.
Are your products limited edition?
Some are, yes.
Many memorabilia items are:
- Limited edition
- One-of-one
- Event-specific
- Signed in limited quantities
- Difficult to source again
Availability can change quickly depending on demand and supplier availability.
ORDERS & PAYMENTS
What payment methods do you accept?
Accepted payment methods are displayed during checkout and may include:
- Credit and debit cards
- EFT or bank transfer options
- Secure online payment gateways
Payments are processed securely through trusted third-party providers.
When is my order confirmed?
Orders are confirmed once payment has been successfully received and processed.
You’ll receive confirmation communication after checkout.
Can I reserve an item without paying?
Unfortunately not.
Because many memorabilia items are limited or unique, products are generally only secured once payment has been completed.
SHIPPING & DELIVERY
Do you ship internationally?
We may offer international shipping on selected items and by arrangement.
Please contact us if you’d like to enquire about international delivery options for a specific product.
How long does delivery take?
Estimated delivery times vary depending on:
- Your location
- Product size
- Framing requirements
- Courier operations
As a general guideline:
- Major South African centres: approximately 1–5 business days after dispatch
- Outlying areas: approximately 3–7 business days
International shipping timeframes vary by destination.
How are fragile items packaged?
Very carefully.
Framed and cased memorabilia items receive protective packaging designed to reduce the risk of damage during transit.
Depending on the item, packaging may include:
- Reinforced cartons
- Bubble protection
- Foam inserts
- Corner protectors
- Fragile handling labels
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery and provide:
- Photos of the packaging
- Photos of the damaged item
- Your order details
We’ll work with you to resolve the issue as quickly as possible.
RETURNS & REFUNDS
Can I return memorabilia if I change my mind?
Due to the collectible and often custom nature of memorabilia products, change-of-mind returns are generally not accepted.
However, certain returns may be considered at our discretion depending on:
- The product type
- The item condition
- Whether the item has been customised or framed-to-order
Please refer to our Refunds & Returns Policy for full details.
What if an item is proven not to be authentic?
If an item purchased directly from MSC Sports Memorabilia is proven not to be authentic, we will provide a full refund in accordance with our Authenticity Guarantee.
Are custom-framed items returnable?
Custom-framed, personalised, or special-order items are generally non-returnable unless defective or incorrectly supplied.
GENERAL QUESTIONS
Do you source memorabilia on request?
In some cases, yes.
If you’re looking for a specific player, team, sport, event, or collectible item, feel free to contact us and we’ll let you know whether sourcing options are available.
No promises though. Some collectibles are rarer than a referee everyone agrees with.
Can memorabilia be purchased as gifts?
Absolutely.
Memorabilia makes an excellent gift for:
- Sports fans
- Collectors
- Corporate clients
- Special occasions
- Milestone celebrations
Many items arrive presentation-ready, especially framed or cased pieces.
Do you offer charity or corporate auction services?
Yes.
MSC Sports Memorabilia may assist with:
- Charity auctions
- Corporate events
- Fundraising memorabilia
- Special event memorabilia displays
Please contact us for more information about auction or event-related services.
STILL HAVE QUESTIONS?
If you can’t find what you’re looking for here, please contact us through the details provided on our Contact page.
We’re always happy to help collectors, fans, and first-time memorabilia buyers feel more confident about their purchase.